1. OS version? Win XP Home Edition (yes, sadly) SP2

2. What firewalls you have? BitDefender Antivirus Plus v.10 build 242 (access allowed for Limewire, and attempted while deactivated) and Windows Firewall (off, ports still allowed regardless)

3. How much ram? 2GB

4. Hard Disk space available? 35.3GB

5. Connection type? (eg: dialup, broadband, cable, etc.) DSL

6. Modem & router brand name & model numbers? Actiontec GT704WG

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? Home. Worked until I upgraded to 4.14.10.

8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...). LW 4.14.10 / Java 1.6.0_02

9. Who is your ISP (Internet Service Provider)? Verizon

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Now reads 'Your test worked!' Still no connectivity. 11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No.

12. Is this a your 1st try at LW or is this a new problem with an experienced user. Experienced.

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image Yes, brick wall, even with BitDefender fully disabled.

14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? UPnP is enabled, although specific port is also forwarded in router, firewall, and in Limewire.

15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall. BitDefender Antivirus Plus 10, which has a firewall.

16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). United States.