1. OS version? (eg: Windows 98) XP
2. What firewalls you have? Microsoft, Norton 360
3. How much ram? 256
4. Hard Disk space available? 11g
5. Connection type? (eg: dialup, broadband, cable, etc.) cable
6. Modem & router brand name & model numbers? arris model TM502G
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? apt.
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) 4.14.10 pro & java 1.6.0_02
9. Who is your ISP (Internet Service Provider)? Mediacom (Auburn, IN)
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? it worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. 1st try
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? don't know, its a cable/telephony modem if that helps,
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Norton 360
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). Auburn, Indiana 46706, Mediacom is the cable/internet/phone provider

Thanks for the help, just want to get started using the service.