yea like 3 yr user reinstalled windows went to download and update to pro. as i had done once be for.it doesnt recognise me yet my credit card and bank sure do for the payment.of which was a one time fee unless i wanted to update . so im waiting for an answer as to how i get what i paid for.anything helpfull would be great.since its a little distressing to see all of the complaints around the internet on this subject. thanks