Here suggestion you should try,had same problem,no matter what i did,i always had the firewall brick and could never download songs till i fix my problem,if you have windows, and if reads help and support on START button,then click on my id name and click where says look for thread from this person,something familiar like that,it shows instruction how to follow to fix your problem,all computers are different and when fix it a problem sometimes it works,sometimes it does,but does not hurt to try ok,you not going to download or install nothing,just allow inbound and outbound to be accept by firewall to be able to connect,i could not even go more then 2 bars,always 1 bar,once i did this,now i have all green bars and the blue world icon,instead the stupid firewall brick icon,good luck