1. OS version? (eg: Windows 98) Win XP
2. What firewalls you have?Windows and Norton Internet Security
3. How much ram?2GB
4. Hard Disk space available?130GB plus 3 other drives
5. Connection type? (eg: dialup, broadband, cable, etc.)CABLE
6. Modem & router brand name & model numbers?Motorola SBG900
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?Home
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.Both current versions
9. Who is your ISP (Internet Service Provider)?Bigpond.com.au
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?Page wont open
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.another pc connected by WIFI
12. Is this a your 1st try at LW or is this a new problem with an experienced user.No I am a long term user and only had this problem since a PC rebuild, otherwise nothing else is different than last time I used LW
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image Yes the brick wall is there and only one red bar is green
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?N/A
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Norton Internet Security 2006
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland).Australia