1. OS version? Vista Home Premium
2. What firewalls you have? Norton Internet Security
3. How much ram? Plenty
4. Hard Disk space available? Plenty
5. Connection type? (eg: dialup, broadband, cable, etc.) DSL
6. Modem & router brand name & model numbers? Westell VersaLink Mod#327W
7. Where are you trying to connect from (home, school, work, etc.)? Home
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.LW 4.16.3...Java 1.6.0_03
9. Who is your ISP provider (Internet Service Provider)?AT&T
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Says my test worked!
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I had the earlier version of LW (had 672 songs!!--GONE! )
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes...was not a prob in earlier version