Hello:

This is my first time here and I'm hoping someone can help me. I emailed limewire tech support. They responded once but when what they told me didnt work, I havent heard anything else from them.
Thats pretty tacky but I have to move on.

Below is whats going on with limewire. Can someone help me?

Could it be my AVG virus protector because I've never had problems with Limewire before.

Help please.

Thank you
beccah



Hello:

Below is a conversation we had about a week ago, I did all the things you asked me to do but limewire is still not working.

Is there something more I can do.

If you dont know what else to do, please respond anyway. Then I can look somewhere else OR you can refer me to someone who can help me resolve this issue.

Thank you
Rebecca



MsBekkah Edit wrote:

Hello Zenzele:

Thank you for writing me back.

I want you to know that I've done everything you said. I found copies of old limewire versions that I didnt know were still there, so I deleted everything Limewire, per your instructions.

I went into the java website and downloaded the JRE file and then went into Limewire and downloaded it again.

Much to my dismay, it still says:

"LIMEWIRE HAS DETECTED A FIREWALL"

Since I've never had this experience before, I'm thinking if I re download the version that precedes this one, perhaps that might help.

What do you think?

Looking forward to hearing your response.

Rebecca

service@limewire.com wrote:

Please do the following in order to perform a clean reinstallation of

LimeWire PRO:

1 - Completely shut down LimeWire, including in the taskbar and system

tray (the system tray is located in the bottom-right corner of the

screen, usually next to the time).

2 - Uninstall all previous installations of LimeWire and Java Runtime

Environment from Add/Remove programs (go to: Start > Settings >

Control Panel > Add/Remove Programs).

3 - Delete all LimeWire icons and installers from your computer (you

may find some on your desktop).

4 - Right-click the Start menu, then select Explore. Using the folder

tree on the left side, navigate to the following directories, and

delete them where found (you can right-click the folder and select

Delete):

C:\Documents and Settings\(username)\Application Data\LimeWire

(where username is the name you use to log on to Windows)

C:\Documents and Settings\(username)\Incomplete (this will delete

any partial downloads that were in progress)

C:\Documents and Settings\(username)\.limewire

C:\Program Files\LimeWire

NOTE: If you can't find these folders, go to Tools > Folder Options

> View, then select Show Hidden Files.

5 - Restart your computer.

6 - Visit: http://java.sun.com/products/archive/j2se/5.0_10/index.html

and download the JRE (not the JDK), Windows Offline Installation

7 - Go back to the PRO download page, using the download link that was

emailed to you on the date of your purchase, and download the Windows

installer. Save

the LimeWire PRO installer to your desktop, and then double-click on

the file, to install the program onto your computer.

Thanks,

Zenzele

**If you have any questions, feel free to respond to this email, and please

include the message history in your response. If you are using an email

client that does not automatically include the message history (such as AOL

or CompuServe), please copy and paste the message history into your

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Quoting LimeWire Tech Support Form :

> ERROR MESSAGES:

> ---------------------------------------------------

> ""

> ---------------------------------------------------

>

> DESCRIPTION:

> ---------------------------------------------------

> "I just downloaded Limewire Pro and I'm having firewall issues. I

> can see in the bottom left of the program, a ball with a wall in

> front of it.

>

> I've tried disconnecting my firewall as well as disconnecting my

> virus program (AVG free version) and nothing is working not to

> mention I've been all through the help pages.

>

> Whats even more curious to me is that I've been using Limewire for

> well over a year now and its always worked. I cant begin to imagine

> whats wrong now with it now BUT clearly in the bottom of the page I

> can see the firewall and when I run my mouse across the firewall, it

> says:

>

> "LIMEWIRE HAS DETECTED A FIREWALL"

>

> Is there anything you can further suggest that I try?