1. OS version? (eg: Windows 98) vista and i am adminstrator
2. What firewalls you have? norton ( i have made an exception for limewire)
3. How much ram?
4. Hard Disk space available? 100gb
5. Connection type? (eg: dialup, broadband, cable, etc.) cable
6. Modem & router brand name & model numbers? motorola sb5101 surfboard cable modem
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? home
8. What version of LimeWire (LW) & Java do you have? lime wire pro 4.17.4 and java is 1.6.0
9. Who is your ISP (Internet Service Provider)? telus
10. Do this simple test for us. it says your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? no
12. Is this a your 1st try at LW or is this a new problem with an experienced user. experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes there is a brick wall click here to see Sample image
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? dont know what this means
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall norton
16. What country are you living in? canada

i just bought a new computer i got on lime wire once and was able to download a few songs tried it the next day it didnt work...so i took my computer to a friends house and they have the same modem not tosure about the isp but it seemed to work fine there and was able to download more songs but when i came home it didnt work...can someone help me please i have been tryin everything on here to get connected and it doesnt want to connect