1. OS version? Windows XP Home Edition
2. What firewalls you have? Windows Firewall and Speedtouch DSL Firewall
3. How much ram? 958RAM
4. Hard Disk space available?
5. Connection type? Broadband
6. Modem & router brand name & model numbers? Thomson ST 510v6
7. Where are you trying to connect from Home
8. What version of LimeWire (LW) & Java do you have? Limewire 4.16.6 and Java Standard Edition 6 (1.6.0_05)
9. Who is your ISP (Internet Service Provider)? Thomson
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? It works
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. Always had Limewire, problem since upgrade
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? UPnP enabled
15. What security programs are you using (antivirus etc)? Avast 4.7
16. What country are you living in? UK


I have always used Limewire and with most of the upgrades had a few technical problems that i have usually managed to solve until a few days ago i took Limewire off my computer completely. I have downloaded the new version and since then have been stuck with one green bar and the firewall symbol at the bottom. I have searched the forums trying to find a solution but none have worked, just to add a few weeks ago my internet provider and connection was changed and since being changed i have not tried to log onto Limewire.just incase this might have anything to do with it. I have allowed my Windows Firewall to accept Limewire and also the ADSL Firewall but i still have had no luck, hope you can help.