Ive used basic for a long time and had pro in the past but I just got a new Laptop and dnld'ed pro again and it wont dnld? It all works except when I try to dnld a song/movie it doesnt do anything? Ive emailed LW 3 times as to this issue and no response?????? I dropped my firewall and still no dnld's??HELP PLEASE?? Thanks in advance for any help..