We don't offer support for such a program.

However it sounds like the program cannot read that format. I've never previously heard of an extension called .ipod
Four letters for an extension doesn't sound right either.
File Extension .IPOD Details just comes up with what's shown plus a spam link.

Make a duplicate copy of the video file, then remove the ipod part at the end & rename it as (video title) XviD-CFH.avi
Perhaps that might work.