I can't get beyond the first part of your first instruction. VERY frustrated here ... What does that mean, green or blue bars? LW does seem to be open. And no I have not had any LW before. (Did have 30 years doing WP in legal firms, but as retired citizens we are both relatively new to the Mac - a coupla years, and just for the fun of it, no heavy duty use of any kind). aargh. We are OSX version 10.4 Tiger (Mac).