I have sent e-mails to LW concerning this issue with no response. I have a Toshiba Laptop that I have been running LW on for the past year and a half. I purchased Pro in Dec. of last year and didn't have any problems until recently. I am running Vista with Norton 360. I have gone through and deleted ALL LW files including the registry, re-installed it, changed the preferences, gone into all of the firewalls I can find, and done all of this numerous times and still no luck. I am also running off of a NetGear wireless router and my roomate has his LW working just fine with his computer. PLEASE HELP?!?!?!