1. OS version? (eg: Windows 98) Windows XP

2. What firewalls you have? The standard windows firewall is the only on that I know of. But I’ve used LW with that active in the past. LW is on the exception list. I was told by Verizon that since I didn’t sign up for the Extra Anti-virus pack (which costs more) That I don’t have any other firewalls from them. (I’m not sure if I believe that.)


3. How much ram? 248 Mb


4. Hard Disk space available? 55Gb


5. Connection type? (eg: dialup, broadband, cable, etc.) DSL


6. Modem & router brand name & model numbers? Modem: Westell F90-610015-06 / Router: NETGEAR WGR614 v6


7. Where are you trying to connect from (house, apartment complex, school, student accomodation, work, etc.)? House


8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help bar > About LW...) Will show both LW & Java version. LW 4.18.8 / Java 1.6.0_07

9. Who is your ISP (Internet Service Provider)? Verizon


10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Page not found / Cannot display page.


11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. PC with wireless router & 2 wireless laptops.


12. Is this a your 1st try at LW or is this a new problem with an experienced user. We’ve used LW for a couple of years, but since we switched from Cable modem to Verizon DSL, LW says we’re connected, but only the 1 shortest bar is green, the rest are red. But when you try and search, nothing happens, no results no up, nutting. We run LW primarily on our PC, but I recently installed it on my Laptop that I take back and forth to work. When I take my laptop to work and use the internet connection there, LW works fine.


13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes, I do, but I also do when I’m at on my internet connection there and LW works fine.


14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? On my modem set up, I have the option for Port forwarding and Port Triggering, I chose port forwarding.


15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall. Avast, but I’ve always been running that. I disabled it to try and get it to work, and still nothing. On my Laptop, I also use avast, and again on the internet connection at work, LW works fine even with Avast.


16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA (IN)


17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? LW worked fine for years. We changed from our cable internet provider to Verizon DSL. When that happened, I had to change settings on my router to get that to work. I still have issues in that I have to manually change my Outgoing server (SMTP) Server Port number every time I take me laptop from home to work or vice versa. My incoming mail is fine, but my outgoing does not work unless I change that Port # to 25 at home, and 587 at work. I was told by Verizon that I could sign up for the “yahoo add-on” and some how that if I link my Outlook mail to that, that will fix that issue.