Hi Skyliner

1. OS version? (eg: Windows 98) If using Windows Vista, please tell us whether you have an Administrator user account. Windows 2000
2. What firewalls you have? Disabled
3. How much ram? 512MB
4. Hard Disk space available? 207GB
5. Connection type? (eg: dialup, broadband, cable, etc.) broadband
6. Modem & router brand name & model numbers? (eg: Linksys WRT54Gv4) Dlink DSL 2740B
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? house
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help bar > About LW...) Will show both LW & Java version. _ Click to see Sample image LW 4.18.8 Pro Java 1.6.0_11
9. Who is your ISP (Internet Service Provider)? Tiscali
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Yes "Your test worked"
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. New problem
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? wireless
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall AVG
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). England
17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? No

thanks

dave