Thanks for the reply.

In fact the email I sent was directly to LW tech support. Still no reply. This was not via my normal email but by writing on an email request form, presumably from LW. I have no trace of it at present. Your reply is much appreciated.

I downloaded LW yesterday, about 24 hrs ago. Payment receipt was issued by ClickBank.com, order no TECF3TST. Another email concerned action to access Gnutella Forums. I also had an email giving access to the member area with a numeric user name and password. These took me to the site where my troubles began.

I bought lifetime unlimited access for product ID 16 and paid $49.90 and understood it included support.