I have now had LW for 4 years and this is the first time I have had this problem. They only charged me the one time back when I first got it. I canceled my credit card 2 years ago and have no others. So how is it only for 12 months? The problem isn't that, it's that my program stopped working and I can't seem to contact support because it was so long ago I can't remember my log in info lol.