I am having the same trouble. I have plenty of ram, I installed, uninstalled and reinstalled. I have been a previous LW user, using same system and setup and can not connect for some reason. I am running on windows vista and have trouble shooted every step within this thread. Can someone please tell me what else I can do. I have NEVER had this problem before, and I am pretty computer literate. I have a windows firewall (which I have tried abled and disabled) and the trend micro. I have made the exceptions, wonder if its a problem on LW end, since we all have been previous users?????