I'm having the same problem with my daughters computer. Before she transfered the college she attended did something to her laptop so we can't download LM Pro. WE paid for the annual thing before she went to college and she got caught twice downloading music and they told her it was against the law and they "the school" could be fined so the IT people on campus took her laptop and did something to it.and I don't know how to fix it. I really need help. Thank you Edna Roberts