1. OS version? (eg: Windows 98)
If using Windows Vista, please tell us whether you have an Administrator user account. - Vista 2. What firewalls you have? Windows firewall
3. How much ram? 138 GB
4. Hard Disk space available? 99.5GB
5. Connection type? (eg: dialup, broadband, cable, etc.) - Cable Wide Open West
6. Modem & router brand name & model numbers? (eg: Linksys WRT54Gv4) Modem Arris TM502G & Route NetGear WGR614 v7
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? house
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help bar > About LW...) Will show both LW & Java version.
_ Click to see Sample image Using LW 5 *It's very important that you tell us whether you're using LW 5* 9. Who is your ISP (Internet Service Provider)? Wide Open West
10. Do this simple test for us. Using your browser go here:
http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? It says your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No other computers or P2P
12. Is this a your 1st try at LW or is this a new problem with an experienced user. New problem with experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? I am behind a firewall and do not support a firewall transfer
_ click here to see Sample image If you're using LW5, there's no firewall icon. In LW go tools > advanced tools...there you'll see whether you're behind a firewall or not. 14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall
McAfee
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). United States
17. Has
anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? I've added Microsoft office but LW was working with the new software
I am using manual port 12241 and listening port 6346