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  How long ago was that? And how much did you pay?
 Usual reasons for not recognising email address:
 
 * You used the incorrect email address to enter
 * Your pro support has finished & your email information auto removed
 * You did not purchase from LW.org but accidentally from a scam site.
 
 Do you remember receiving emails from Pro sales / support previously. One with your download link? If not, then you didn't purchase from LW. Check your email addresses & see if any mail from pro still exists. Not sure why anybody would delete such an email anyway with their pro information on it.
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