1. OS version?
Vista Home ..I am Admin 2. What firewalls you have?...
looks like 2... Mcafee and Windows..they are off
3. How much ram?
2.0GB 4. Hard Disk space available?
139GB free
5. Connection type?
wireless network 6. Modem & router brand name & model numbers?
7. Where are you trying to connect from?
home 8. What version of LimeWire (LW) & Java do you have?
LW 5.11..Java1.6 *It's very important that you tell us whether you're using LW 5* 9. Who is your ISP (Internet Service Provider)?
Comcast HSI
10. Do this simple test for us. Using your browser go here:
http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
Your test worked!
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
NO
12. Is this a your 1st try at LW or is this a new problem with an experienced user.
NO
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?
_ click here to see Sample image If you're using LW5, there's no firewall icon. In LW go tools > advanced tools...there you'll see whether you're behind a firewall or not. Yes 14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?
unknown
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall
Mcafee
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland).
Comcast USA
17. Has
anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc?
no