There's only Pro or Extended Pro... Pro includes 6 months of free updates & email support. Extended Pro includes 12 months worth of updates & support. One Pro's not 'better', the only difference is how long you can get updates & support for
Which player are you using? LW's player isn't very good & most of us here recommend using a different player. If you're using LW's player - disable that (tools > options > My Library. Untick the box to use the LW player > ok.
See whether using another player fixes things