ok i've tried all the above and still no luck.
i concede defeat i into the trash it will go, i can't believe so many people have the same problem and it still exists. obviously you need a BA in computer engineering to be able to progress and as a computer novice to say the least i just don't have the patience.
my flat mate was a qualified apple systems guy and he couldn't help me either.

second most frustrating experience of my life !!