Hi,
I have solved the problem by taking my laptop to the place I bought it & getting them to sort it for me.
My OS is Vista & thank u for ur helping me to understand that coming onto a site like this that i will find a person such as urself who will point me to rules & regulations for the site.
Once again, thank u & keep on correcting novices about rules & regulation for this site.
Salam alaikum,
stevo