We do not pretend to be experts, but do offer our experience in using LW. Many of us have used LW for a long time. I've used LW since v.2 back around 2002-03. Our advice may not always work or be the perfect fix but we try where we think we can to assist.

As for the forum help posts showing some displeasure, they were aimed at Redheadseeker's flaming angry response from what I can see.