2 questions:

I downloaded basic... Then I gave cc info for free pro try. When I try to download pro I get message that I already have used a free trial of pro and it will not down load. I had a paid subscripton 7 or 8 years ago. I have my new pro activation number.

Basic does not work at all. I get no green bars. I am connected inside a motel. Is it possible they have you blocked?