Sounds like you are all on the same machine type (win), but not the latest release (which is 1.4b)

Anyway, are you having a proxy or a firewall configured?
If yes, get rid of the proxy/firewall and connect directly.
If you are using a modem connection, try connect/disconnect after the dial-in.

And if you are AOL-users....there was something on this recently....you have to use something like a 'master window/dos-box' to run LW (my apologies, but I really cant remember exactly)

Cheers
Ax