Stief:

re support, unfortunately there is no shortage of bad examples in the data and electronics world, so I try and go out of my way to praise and recommend the good ones to others. Those are the companies I will gladly endorse and repurchase from. As for the others, only if I have to and there are no alternatives. My experience is that Sony is one of the worst, along with 'you know who'.
I also bought a Sony digital camera. Last one in stock, missing a manual and a FireWire cable. Called Sony to ask if they would replace them for me, $43 for the manual, $30 for the cable. Thanks, I'll download a pdf manual, and get a card reader.
I resent feeling like I am bothering someone to get their product to work.

BTW, no router either for me, just an ethernet hub and two ip's. More costly in the long run, but it works.