I purchased Limewire PRO and received a confirmation e-mail. Now I am not able to download the program. The message I get is "No matching records found. Did you enter the full email address?"

I have sent two e-mails and have not heard any reply.

Anyone know what possibly the problem is? I know the e-mail I am entering to access download is correct because I was
e-mailed confirming the purchase.

Thanks!