oops--LW enables file sharing--it gives you no rights as to what you upload or download, just as the telephone doesn't give you any right to say or hear anything: it's just a tool.

Anyway, if Pro support thought they had already answered your questions, I can't believe thay couldn't help you open your firewall. THe LW Help Menu Tip of the Day has it right there too.

The firewall that is built into Jaguar can easily be turned off, or opened for LimeWire to connect to the gnutella network:

Apple Menu->System Preferences->Sharing->Firewall->New, then click the list and scroll down to Gnutella/Limewire (6346). There: The Firewall, whether on or off, will now ensure it allows gnutella connections.

If you still aren't getting connected, something else is blocking. How do you connect to the internet? Home? Router? School? Cable? Modem? . . . etc