I've Tried Everything in These Forums, but LW still will not connect! HELP!

[kherie]

I have treid everything in these Forums and I still cannot get LW to connect. My sister, who lives with me, has the same computer as I do and uses the same internet connection and the same version of LimeWire and is able to connect. Please help!

When I open LimeWire (version 4.12.6) I only get one green bar on the connectivity chart and there's a globe with a wall in front of it.

I opened Windows Firewall under the classic view of Control Panel and made sure that LW was listed as an exception. Then I turned off Windows Firewall altogether and it still did not solve my connectivity issues.

I had Norton Antivirus, but completely uninstalled it to see if that was the problem (because I didn't know how to turn it off like suggested in the Forum) but LW still wouldn't connect.

I hope this is a simple solution, but I don't know what else to do.

1. OS version? Windows XP Home Edition 2002
2. What firewalls you have? I'm not sure. I think I have the standard Windows Firewall and I had Norton, but uninstalled it.
3. How much ram? 1 GB
4. Hard Disk space available? I don't know
5. Connection type? (eg: dialup, broadband, cable, etc.) I live in Mexico and get my internet through a telephone line. The company is TelCel.
6. Modem & router brand name & model numbers? 2WIRE Gateway Model # RG2701HG-00
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? The connection is direct to my house.
8. What version of LimeWire (LW) & Java do you have?
LW 4.12.6 Java 1.5.0_04
9. Who is your ISP (Internet Service Provider)? TelCel (Mexico)
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? It says my test worked.
11. Are you sharing the connection with other computers or p2p sharing programs? No, my computer is the only one.
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I have never been able to connect to LW with my (this)computer, but I use it just fine on my sister's.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I don't know what this means.
15. What security programs are you using (antivirus etc)? I had Norton Antivirus 2006, but uninstalled it.
16. What country are you living in? Mexico
17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? Yes, but so has my sister and she can connect and I can't. I've never been able to.