new user with connection problem

[Mandy, NY]

Hello

I have tried to solve the connection issue, but I am admitting defeat and asking for help.

1. OS version? (eg: Windows 98)
Windows XP with SP2
2. What firewalls you have?
Zone Alarm (I have given Lime Wire access)
3. How much ram?
512
4. Hard Disk space available?
8gb
5. Connection type? (eg: dialup, broadband, cable, etc.)
cable modem
6. Modem & router brand name & model numbers?
modem RCA DCM 425
router Netgear WNR854T (I have checked that UPnP is enabled)
I have tried connecting both through my router and directly through the modem
7. Where are you trying to connect from (home, school, work, etc.)?
home
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
LW 4.12.6
JAVA 5.0 update 8 - downloaded offline per forum instructions
9. Who is your ISP provider (Internet Service Provider)?
Time Warner Road Runner in NYC
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
No
12. Is this a your 1st try at FW or is this a new problem with an experienced user.
1st try
13. Do you see a brick wall in front of the blue world icon at the bottom of FW's interface?
no

Thanks for your help

[wannabet]

Mandy, you've gotten further than I have. I've used both online and offline installation, and I can get to step 6, where it shows me that ZoneAlarm may ask for access for LimeWire. The only option I have at that setup screen is to close it. I'm pretty disgusted too!

[Lord of the Rings]

If you're using windows XP & ZoneAlarm, then make sure XP firewall is disabled. Also give LW some time to connect. Also try closing & re-opening after a time.

wannabet: configure your ZoneAlarm firewall to allow LimeWire; Firewall configuration instructions (click on link). Then try again with opening LW.

[bubblebrain]

I also get to the step where Zone Alarm may ask for access. You have no option but to close and then when you try to open LimeWire - you get to the same step and no further. Does anyone have a solution? I have downloaded Limewire from 3 different spots with the same results.

[Mandy, NY]

thanks lord of the rings

yes, the windows firewall is turned off

unfortunatley, I don't get past trying to open LW. I get a message that

"LW was unable to intialize and start. this is usually due to a firewall..."