For those who can't connect

Deum Hi
Start a new thread n post thease details.
System details - help us to help you Please.

Cut n paste these Questions,put your answers in bold text Thank You.

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.
So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:

1. what OS version? (eg: Windows 98, XP,OSX, Vista)
2. What firewalls you have ?
3. How much ram ?
4. Hard Disk space available ?
5. Connection type (eg: dialup, broadband, cable, etc.) ?
6. Modem & router brand name & model numbers ?
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.) ?
8. What version,LimeWire & Java,Go to L/W's Help/About L/W, THIS show both LW & Java version.?
9. Who is your ISP provider (Internet Service Provider) ?
10. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ?
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
12. Is this a your 1st try at LW or is this a new problem with an experienced user.?
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ?
14. Have you given full permisions for LimeWire to pass through your Firewall ?
15. XP users, Please state XP firewall on or off.?

These are all contained within the sticky Connection problems? Check here first!
but possibly some people are getting a bit confused or lost when we direct them to this sticky & ask them to provide their details.

This information can be vital
For instance, some ISPs are known for blocking p2p/throttling bandwidth,
some connection devices are known for being unreliable in certain situations.

So please, help us to help you & provide as much info as you can.
If you're new to LW or new to computers & aren't sure how to answer some questions,
or don't know what an ISP or router is - just say so. Nobody's going to yell at you:wink:
Even if you can't answer all the questions in one go...don't worry. Do the best you can & we'll take it from there.
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Peace.

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mickjapa108

the steps that are listed to fix the problem don't pertain to windows vista customers. we don't, or at least i don't have any such folders to delete

Hi, Thanks for this advice, I CANNOT connect, but I also cannot find this directory. It just is not there........... PLEASE HELP!!

I have C:/Documents And Settings/your_username/Application Data............

but no preferences folder or files

The preference folder is hidden, you'll need to turn on the show hidden files & folders option. See this thread, points 2 & 3. Fixes for Limewire when LW isn't operating as it should!

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If it ain't broke, fix it till it is!

how do you turn on the show hidden files. there's nothing like that to click on in the "my computer" section

ok i found out were to turn on the hidden files folders but there's still no c:/documents and settings folder to click on for windows vista

Hi All,

I am able to connect to bearshare but not LW. I was able to connect to LW before.

1. what OS version XP
2. What firewalls you have?
3. How much ram ? 1gig
4. Hard Disk space available ? 30gig
5. Connection type (eg: dialup, broadband, cable, etc.) broadband
6. Modem & router brand name & model numbers ? Cisco
7. Where are you trying to connect from (house, appartment complex, school,
student accomodation, work, etc.) ? Work
8. What version,LimeWire & Java,Go to L/W's Help/About L/W, THIS show both LW &
Java version.? Pro 4.12.6
9. Who is your ISP provider (Internet Service Provider) DataPro / Mweb
10. Do this test click here: http://www3.limewire.com:6346/ should say 'Your
test worked!. What happens ? does not work failed
11. Are you sharing the connection with other computers or p2p sharing programs?
If yes, please give details of set up. Yes network
12. Is this a your 1st try at LW or is this a new problem with an experienced
user.? new
13. Do you see a brick wall in front of the blue world icon at the bottom of
LW's interface ? YES
14. Have you given full permisions for LimeWire to pass through your Firewall ? NO
15. XP users, Please state XP firewall on or off.? OFF

What java version

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mickjapa108

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