1. OS version? windows xp home
2. What firewalls you have? mcafee (and have removed and re-added LW as an exception, and entered the ports with the help of a McAfee tech rep)
3. How much ram? dont know
4. Hard Disk space available? 12.4 GB available on harddrive
5. Connection type? COX cable
6. Modem & router brand name & model numbers? Motorola SB5100
7. Where are you trying to connect from? house
8. What version of LimeWire (LW) & Java do you have? LW: 4.12.11, Java: 1.6.0_01
9. Who is your ISP provider (Internet Service Provider)? Cox
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? It says: "Your test worked!"
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. No - standalone.
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I had a previous version that suddenly stopped being able to connect - it was around the time I also updated my McAfee, but I've completed adding LW as an exception, opening all the ports, and verifying Windows firewall exception.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes. I have a single green bar/"starting connection" and a brickwall in front of earth symbol.


I appreciate any and all help - I love LW and can't wait for it to work again!