At Wits End...(Connection trouble) AOL

[Sabrams]

Alright, I'm pretty fed up with this problem. Here's the scoop, my mother bought LW Pro some time back. Apparently, it's been great to her for some time now. Now, for whatever reason, it stays stuck on the "Connecting" message. Her initial responce to this was to repurchase it. Needless to say, that didn't work. After that she called me (her son) into this mess. I've tried everything I can think of. I've updated to the most recent version. I pulled down all the firewalls, but the firewall icon won't disappear. I did one thing where I checked if the "session" was operating in LW and it said that it failed. I've followed some directions on here, like redoing the preferences. Besides that, I've done a few other things, but nothing has helped. I'm sorry that I'm sort of dumping this problem off, but I just don't know what else to do.

This comp. has:

XP and the most recent updates for it
McAffe
AOL 9.0 (Ick...)
The Windows Firewall and Anti-virus


Well, if you guys have any ideas, just shoot them this way. Thanks a ton!