1. OS version? (eg: Windows 98) Vista Ultimate
2. What firewalls you have? Vista w/ Limewire allowed to access the internet
3. How much ram? 2044 MB DDR2
4. Hard Disk space available? 500 GB
5. Connection type? (eg: dialup, broadband, cable, etc.) Cable
6. Modem & router brand name & model numbers? Microsoft MN-700 (router); Arris TM502G (modem)
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? House
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. Limewire 4.12.11 PRO; Java 1.6.0_01
9. Who is your ISP (Internet Service Provider)? Mediacom
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Passes test
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. Laptop and 1 other Desktop connected wirelessly to the router
12. Is this a your 1st try at LW or is this a new problem with an experienced user. Never had any problems in the past. Just purchased this computer a few days ago and haven't been able to get LW to work on this new computer.
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes
http://www.gnutellaforums.com/attach...1&d=1158099342
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? UPnP enabled
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Trend Mirco AntiVirus 2007; Webroot SpySweeper (tm)
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). United States