can't connect
 

1. OS version? windows xp
2. What firewalls you have? norton personal firewall, windows firewall updated exceptions
3. How much ram? 448MB
4. Hard Disk space available? 40GB
5. Connection type? comcast highspeed internet
6. Modem & router brand name & model numbers? motorola sB5120 not sure if I have a router
7. Where are you trying to connect from home
8. What version of LimeWire (LW) & Java do you have? LW 4.12.11 Java 1.5.0_03
9. Who is your ISP (Internet Service Provider)? comcast
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. no
12. Is this a your 1st try at LW or is this a new problem with an experienced user. 1st try
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes there is still a brick wall and I have made LW exceptions
http://www.gnutellaforums.com/attach...1&d=1158099342
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I called comcast and they said that upnp is enabled
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall http://www.gnutellaforums.com/connec...lies/smile.gif norton antivirus
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA


I went through all of the help steps and would appreciate any help I can get. Thanks

anybody out there??

Are you running both Windows & Norton firewalls? Don't - they'll conflict with each other. Turn off the Windows firewall & double check that Norton's configured to allow LW.
PortForward.com - Free Help Setting up Your Router or Firewall
http://www.gnutellaforums.com/226610-post6.html

Try this version of Java. Use the JRE offline installer & remove your current Java version before you install the new one.
Archive: Download Java 2 Platform Standard Edition (J2SE) 5.0 Update 11

If that doesn't help, delete LW's preferences folder when LW's properly closed. See point 3 here.
Fixes for LimeWire
This will kill all of your settings within options, you'll have to go back through afterwards & reset things. If you're not sure of your settings, go through LW's tools > options & write them all down, so that you can reset things later.

If you're using a router, can you find out the brand & model number?

I turned off the windows firewall and I am not using a router. I also closed out LW and deleted the preferences folder.

How do you remove the current Java version so that I can install the new one?

Thanks for your help.

Uninstall Java from Add/Remove Programs;)

I have removed the old java and added the new one. I restarted and I still can not connect. I still have only one bar and the brick wall over the globe.

Any other suggestions?

If you have java 6.u1 its problematic,
Roll back to this one that should fix it

Go,
START/Set Program Access/Change or Remove Programs,
now completely remove all versions of java.
Re BOOT Your computer NOW.

Now! Use this Blue Link to get "Java Runtime Environment (JRE) 5.0 Update 12" Use the off line installer, NOT the (recommended) one, 4th one down.
Java SE Downloads - Previous Release - JDK 5
When Download is completed.
Disconnect from internet, close ALL apps n reinstall java.

I followed all of thos steps and still can't connect. I still have the brick wall over the globe and only one bar connection.

anybody?