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Connection Problems Problems getting the LimeWire or WireShare program connecting to the Gnutella network. (not about connecting to files, that is a Download/Upload Problems section issue.) Please supply system details as described in the forum rules.
Start here Suggestions to help you get connected, * try here first *, then see below (click on 'this' blue link)

Did you FORGET something BEFORE you posted? If you post in this section you MUST provide these details: System details - help us to help you (click on 'this' blue link), else do not be surprised if your posting is ignored :)


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  #1 (permalink)  
Old August 10th, 2007
Novicius
 
Join Date: August 5th, 2007
Location: Austria
Posts: 4
santa_maria is flying high
Default Connection problems in case of provider ??

Hi community,

I'll trying to use limewire since two month, or so, read all hints (on the official limewire homepage, also this http://www.gnutellaforums.com/connec...e-posting.html
tryied to configure a lot and I'm not able to connect at all.

My environment:
WinXP SP2; Router Netgear FWG114P, Modem Alcatel(Tompson) Touchspeed 510; Internet ADSL; provider Tele2UTA (Austria)

PC: static IP (192.168.0.10) from Router DHCP-Server; Win Firewall OFF
Router: UPnP ON; necessarily ports open IN and OUT with static route to 192.168.0.10
Modem & Provider: Tele2UTA told me, they block no ports, have no proxy, the modem has no firewall ...

... BUT as I saw, the register- and welcome e-mail from gnutelaforums were handled as SPAM by the provider.

I also took other notebooks via WLAN over the same rooter, no chance.
With this notebook and a Web'n walk box over another provider T-Mobile (mobilphone provider) it works fine without any problems.

Has anyone experience with this provider or other hints for me?

br
Karl
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  #2 (permalink)  
Old August 11th, 2007
mickjapa108's Avatar
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Join Date: February 2nd, 2006
Location: England
Posts: 1,405
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System details - help us to help you Please.

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.
So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:

Cut n paste Just these Questions,put your answers in bold text Thank You.

1. what OS version (eg: Windows 98, XP,OSX, Vista) ?
2. What firewalls you have ?
3. How much ram ?
4. Hard Disk space available ?
5. Connection type (eg: dialup, broadband, cable, etc.) ?
6.Modem what brand name & model numbers ?
7.Router brand name & model numbers ?
8. Where are you trying to connect from (house, apartment complex, school, student accommodation, work, etc.) ?
9. What version,LimeWire & Java, are you using. Go to L/W's Help/About L/W, THIS show both LW & Java version.?
10. Who is your ISP provider (Internet Service Provider) ?
11. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ?
12. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
13. Is this your 1st try at LW, or is this a new problem with an experienced user.?
14. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ?
15. Have you given full permissions for LimeWire to pass through your Firewall ?
16. XP users, Please state XP firewall on or off.?
17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ?
If Windows Updates are not seen, Tick the box at top of page, (show updates)
18. Are you using Manual Port faward in LimeWire OR UPnP ?
You can check HERE, IN LimeWire Go, Tools/options/advanced/firewall Config

This information can be vital
For instance, some ISPs are known for blocking p2p/throttling bandwidth,
some connection devices are known for being unreliable in certain situations.

So please, help us to help you & provide as much info as you can.
If you're new to LW or new to computers & aren't sure how to answer some questions,
or don't know what an ISP or router is - just say so. Nobody's going to yell at you:wink:
Even if you can't answer all the questions in one go...don't worry. Do the best you can & we'll take it from there.
__________________
Peace.
__________________
mickjapa108
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  #3 (permalink)  
Old August 12th, 2007
Novicius
 
Join Date: August 5th, 2007
Location: Austria
Posts: 4
santa_maria is flying high
Default

Quote:
Originally Posted by mickjapa108 View Post
System details - help us to help you Please.

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.
So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:

Cut n paste Just these Questions,put your answers in bold text Thank You.

1. what OS version (eg: Windows 98, XP,OSX, Vista) ? WinXP SP2
2. What firewalls you have ? Win Frirewall; Router Netgear FWG114P
3. How much ram ? 512 MB
4. Hard Disk space available ? more than 20 GB free on C:
5. Connection type (eg: dialup, broadband, cable, etc.) ? Broadband (ADSL 2048 down/ 256 up)
6.Modem what brand name & model numbers ? Alcatel (Thompson) Touchspeed 510
7.Router brand name & model numbers ? Router Netgear FWG114P
8. Where are you trying to connect from (house, apartment complex, school, student accommodation, work, etc.) ? home
9. What version,LimeWire & Java, are you using. Go to L/W's Help/About L/W, THIS show both LW & Java version.? LW 4.12.11 / 4.14.3; Java 5 Upd11
10. Who is your ISP provider (Internet Service Provider) ? Tele2UTA Austria
11. Do this test click here: http://www3.limewire.com:6346/ should say 'Your test worked!. What happens ?
[COLOR=red******s fine[/color]12. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. internal net behind the router with 1 PC, 2 notebooks via WLAN (IP-range 192.168.0.x) Router as DHCP-Server (fixed IP's per device)
13. Is this your 1st try at LW, or is this a new problem with an experienced user.? I'm experienced in IT; my first try with LW; never connected over this router/provider; BUT no problems with the same PC / notebook over Web'n walk box (*******hone) and another privider (T-Mobile)
14. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface ? Yes
15. Have you given full permissions for LimeWire to pass through your Firewall ? Yes (like portforward.com); temprarilly tried all ports open IN/OUT; UPnP enabled; LW itself sets the forwarding
16. XP users, Please state XP firewall on or off.? both tried
17. In Start & remove Programs, Is this update Installed, "Security Update for Windows XP (KB931261)" ? Yes
If Windows Updates are not seen, Tick the box at top of page, (show updates)
18. Are you using Manual Port faward in LimeWire OR UPnP ?
You can check HERE, IN LimeWire Go, Tools/options/advanced/firewall Config normally UPnP, but I tried both

This information can be vital
For instance, some ISPs are known for blocking p2p/throttling bandwidth,
some connection devices are known for being unreliable in certain situations.

So please, help us to help you & provide as much info as you can.
If you're new to LW or new to computers & aren't sure how to answer some questions,
or don't know what an ISP or router is - just say so. Nobody's going to yell at you:wink:
Even if you can't answer all the questions in one go...don't worry. Do the best you can & we'll take it from there.
__________________
Peace.
Hi mickjapa 108
Some of the infos above I gave in my first post also, but I figured out, this template is more structured, so I hope not forgotten something.

Some additional infos:
1. As stated from my ISP: NO ports are blocked; p2p will NOT be blocked; the modem has NO firewall in.
2. Your e-mail from gnutella forum were blocked as SPAM by the provider

It's unknowable for me, what the problem could be. It whould be great to get some hints.
br
Karl
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  #4 (permalink)  
Old August 13th, 2007
foolofthehill's Avatar
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Join Date: March 24th, 2006
Location: Thailand
Posts: 1,974
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Have you tried to open the listening port under TCP and UNP....?

Just a thought though......

Cheers
FOTH
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  #5 (permalink)  
Old August 13th, 2007
Novicius
 
Join Date: August 5th, 2007
Location: Austria
Posts: 4
santa_maria is flying high
Default

Quote:
Originally Posted by foolofthehill View Post
Have you tried to open the listening port under TCP and UNP....?

Just a thought though......

Cheers
FOTH
Hi,

if you ment TCP / UDP I defined listening ports onetime for both seperatly services, othertime combined service for TCP/UDP at the router.

UPnP ON and OFF (manually settings); nothing worked

confused ...
Karl
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  #6 (permalink)  
Old August 13th, 2007
foolofthehill's Avatar
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Join Date: March 24th, 2006
Location: Thailand
Posts: 1,974
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Quote:
Originally Posted by santa_maria View Post
Hi,

if you ment TCP / UDP I defined listening ports onetime for both seperatly services, othertime combined service for TCP/UDP at the router.

UPnP ON and OFF (manually settings); nothing worked

confused ...
Karl
Yeah, I meant UDP (typo....lol...)....

I have re-read your system stats and saw that you mentioned portforwarding.....hmm, usually we do not use UPnP when we have forwarded the port.

Your Netgear router and your static IP would definitely be a strong argument for using portforward.....
So, what I would try is to go through the whole process of portforwarding again, i.e setting up a static IP and then following the explanations at portforward.com regarding LW and your router:

Limewire & Netgear FWD114

I would even consider to uninstall LW prior to that attempt and delete any obsolete folders (using search on your computer and including hidden folders) as well as deleting any registry entry of LW (using Start>Run...."regedit")

Cheers
FOTH
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