Hello,
I am the admin of an ISP. User is running Motorola Canopy wireless radio for internet. Here are the rest of the details:

1. OS version? (eg: Windows 98) XP Home SP2
2. What firewalls you have? Windows, Avast
3. How much ram? 512MB
4. Hard Disk space available? 60GB
5. Connection type? (eg: dialup, broadband, cable, etc.) Wireless broadbad
6. Modem & router brand name & model numbers? Canopy subscriber module
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? House
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. 4.14.7, Java 1.6.0_02
9. Who is your ISP (Internet Service Provider)? Me
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
12. Is this a your 1st try at LW or is this a new problem with an experienced user. Experienced user
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes.
http://www.gnutellaforums.com/attach...1&d=1158099342
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA

Some more details:

I can boot in safe mode using the admin account and Limewire runs fine. Switching to the user acct in safe mode, does not connect (it says connecting but never does).

Normal mode does not work. It does the same thing. I have tried disabling Avast and Windows firewall, reinstalling Limewire, deleting the Limewire prefs folder.

As I stated, I am the ISP. I can go to my office and run Limewire just fine, using same hardware setup (but not the customers PC). I do not have Limewire blocked in any way.

Any help would be appreciated.