OS version? Windows 2003??? This maybe it. Not sure to be honest, I'll restart my comp and check
2. What firewalls you have? Windows ones
3. How much ram?
4. Hard Disk space available? Yes
5. Connection type? broadband
6. Modem & router brand name & model numbers? Arris Model No: cm550a
7. Where are you trying to connect from? House
8. What version of LimeWire (LW) & Java do you have? LW 4.14.10 Java 5.0 update 11
9. Who is your ISP? insight
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? says "Your test worked" -> worked
11. Are you sharing the connection with other computers or p2p sharing programs? No
12. Is this a your 1st try at LW or is this a new problem with an experienced user. I've used the older version for awhile now, but I restored my comp and got this new version and now I can't connect
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? Yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? NO IDEA
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Norton
16. What country are you living in? U.S.


P.S. I've tried to delete the .limewire folder but it didn't exist. I did find a folder in c:\documents&setting\User_Name\ApplicationData\Lim eWire
and I deleted that folder. After I did that the next time that I set up LW I had resets my preferences/info. Please help me! Thanks