no connection think it is my modem firewall

[beccab28]

1. OS version? windows vista 32 bit
2. What firewalls you have? nortons and i think my modem router
3. How much ram? 2046 mb
4. Hard Disk space available? 93%
5. Connection type? dsl
6. Modem & router brand name & model numbers? 2 wire 2701hg-d
7. Where are you trying to connect from. home
8. What version of LimeWire 4.14.12 pro
9. Who is your ISP qwest
10. Do this simple test for us. it says it worked
11. Are you sharing the connection with other computers or p2p sharing programs? no
12. Is this a your 1st try at LW or is this a new problem with an experienced user. new problem
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes _
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? UPnP is enabled
15. What security programs are you using (antivirus etc)? norton internet security
16. What country are you living in? iowa usa


I had basic limewire for about seven months and just a couple days ago i had to reboot my pc and lost everything. since i have reinstalled limewire it will not connect completly i just get one bar. I think it is my modem firewall that is causing the problem because before the reboot i had a different modem and now i have the new one i mentioned above. I have tried all other avenues and suggestions on the forums and i still am not able to use limewire. I want to know how to go about letting limewire to be abled on my modem firewall but dont know how to go about it. If someone could help i would GREATLY APPRECIATE IT. I miss my limewire. im going nuts without it. Thanks