1. OS version? (eg: Windows 98)
Windows XP
2. What firewalls you have?
Windows Firewall; Norton Ghost... both turned off
3. How much ram?
i don't know.. but my laptop is brand new
4. Hard Disk space available?
not sure
5. Connection type? (eg: dialup, broadband, cable, etc.)
i have DSL... wireless
6. Modem & router brand name & model numbers?
DSL, linksys
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
my house
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version.
Limewire: 4.16.1
Java: 1.5.0_06
9. Who is your ISP (Internet Service Provider)?
DSL... frontier
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
Your test worked!!!
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
I'm not sharing my limewire connection... the other laptop in my house and the desktop computer all have limewire installed though, and it doesn't work on any of them either
12. Is this a your 1st try at LW or is this a new problem with an experienced user.
I'm not a new user... but I did have to reset my computer to Factory settings recently and haven't been able to use limewire ever since
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image
yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?
i don't know what that means
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall
a program called norton ghost... but i disabled it
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland).
USA



PLEASE HELP!! thank you!!