Ursula - Thank you

Danielle0000 - That is great news! I am glad it worked for you. You're very welcome!!

I just wanted to add one more tip for Norton users, if you're still having trouble with the firewall.

Go into your Norton program. Hit the 'Norton Internet Security' tab, then click on 'Norton Internet Security Options' and go into 'Settings' and on the left bar hit 'Personal Firewall' and then hit 'Advanced Settings' and you'll see 2 options. Uncheck the box where it says "Stealth Blocked Ports" and make sure "Turn on Stateful Protocol Filter" is check-marked. I found this to be also very important. Apply and save.

You may have to restart your computer.

Good luck everyone.