Still not working! I sent emails!

[georgiagurl]

I have sent 2 emails in the last week and 1/2 and have gotten NO response!

I paid the money and downloaded the new LW and now it doesn't work!

I can't connect! I have tried everything...turned my firewalls completely off!

I am going to dispute the charges on my card and get another service!

Any suggestions before this gets out of hand?

[birdy]

This forum isn't affiliated with LW, so I can't comment on the lack of response to emails

Try the fixes in the thread below. If nothing there helps, post back with your system details & also tell us exactly which fixes you've tried.
If LW Will Not Connect

[georgiagurl]

okay.. I have tried everything on the link above and still nothing!!!

I would like to post my system details but I am not accustomed to this type of forum so I am not sure what details I need to post and how to find them!

I am just a dumb girl with a computer!

[birdy]

Originally Posted by georgiagurl

I am just a dumb girl with a computer!

So am I

These are the details that we need, there should've been a link like this within the help thread.
System details - help us to help you (click on blue link)

After you deleted LW's preferences folder, did you have to go through the LW setup wizard all over again?

[georgiagurl]

1. OS version? (eg: Windows 98) Windows XP Home
2. What firewalls you have? Windows and Trend-Micro
3. How much ram? 2G
4. Hard Disk space available?
5. Connection type? (eg: dialup, broadband, cable, etc.) DSL
6. Modem & router brand name & model numbers? Linkseye Router Siemens Modem
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? House
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help>About LW...) Will show both LW & Java version. LW 4.18.3 PRO Java 1.6.0_06
9. Who is your ISP (Internet Service Provider)? Windstream
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? Your test worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. NO
12. Is this a your 1st try at LW or is this a new problem with an experienced user. New problem since downloaded updated program
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? yes..doesn't matter if I turn my firewalls off or not
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? ????
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall Trend-Micro
16. What country are you living in? Sometimes there are ISPs with the same name in more than one country (eg Clearwire in the USA & also in Ireland). USA

[birdy]

It's better not to run 2 software firewalls at once...they can end up conflicting with each other & leave you less protected. Turn off the Windows firewall & just make sure that the Trend Micro firewall is still configured to allow LW. Also try removing the LW rules from Trend Micro's firewall & then adding new rules.

Also, just make sure that there's not a firewall from Windstream interfering as well...the thread below has more info.
http://www.gnutellaforums.com/218807-post7.html

What's the model of your Linksys (eg WRT54G)?

When a connection problem crops up after updating LW, deleting the preferences folder very often fixes things...after you deleted the prefs folder, did you have to go thru LW's setup wizard all over again?
Did you also look for a prefs folder in the old location C:\Documents and Settings\your username\.limewire?

Go & find the gnutella.net file, hover your mouse over the file & see how big it is...if it's 0kb then try replacing that file again