Can't connect - Tried other fixes from forum

[djs1969]

Recently there's been a problem with people not providing enough details about their setup - despite being asked again & again.

So let's make it easy for everyone...the details that we need if we're going to be able to help with complex problems are:


1. OS version? (eg: Windows 98) Vista with Admin Priv
2. What firewalls you have? Vista and Motorols SBG900 router
3. How much ram? 1GB
4. Hard Disk space available? Tons
5. Connection type? (eg: dialup, broadband, cable, etc.) cable
6. Modem & router brand name & model numbers? Motorola SBG 900
7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)? Home
8. What version of LimeWire (LW) & Java do you have? (Go to LW's menu Help bar > About LW...) Will show both LW & Java version. _ Click to see Sample image LW 4.18.8 Java 1.6.0_11
9. Who is your ISP (Internet Service Provider)? Cox
10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there? it worked
11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up. NO
12. Is this a your 1st try at LW or is this a new problem with an experienced user. new prob
13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface? _ click here to see Sample image yes
14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled? I am not sure
15. What security programs are you using (antivirus etc)? Some people might not be aware that their security suite includes a firewall AVG Antivirus
16. What country are you living in? US
17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc? Just installed LW and it wont connect - I am pretty sure it is my router settings but I can't find how to correct it. Any help would be appreciated. Thanks.