What stage does LW get to before the crash - does it crash while the splash screen's still loading, while squeezing limes, while loading shared files etc etc?
-The internet icon officially crashes after about 30 secs of the LW interface coming up and the 'loading' icon appearing in the bottom left hand corner. Though technically the internet usage stops before the icon disappears, probably right around the the LW interfact pops up.

Are you (& the other person) sharing heaps of files? If so, try reducing the number of files that you're sharing.
-I only have 197 files sharing. The other guy never gets on anymore and I don't know his share #.

Have you or the other person tried reinstalling/updating LW or Java?
-I've reinstalled LW and still have the same problem

Are you both trying to use LW at the same time?
-no, hardly ever at the same time. occurs when one of us aren't even home.

Can you use other p2p programs without this happening?
-don't use any others

Does your internet crash when using any other programs (not necessarily p2p)?
-have never had it crash on any other program

If LW loads fully before the crash, do you have lots of files queued for download?
-no files queued

Are you both connecting wirelessly to the router?
-yes, three of us connect wirelessly. but it still crashes when connecting to LW when only one of us is home and tries to connect.



1. OS version? (eg: Windows 98) If using Windows Vista, please tell us whether you have an Administrator user account.
-Vista Home Premium 64bit w/ administrator account

2. What firewalls you have?
-McAfee and Windows. Only McAfee is on though

3. How much ram?
-4gb

4. Hard Disk space available?
-329gb

5. Connection type? (eg: dialup, broadband, cable, etc.)
-wireless broadband

6. Modem & router brand name & model numbers? (eg: Linksys
WRT54Gv4)
-Modem: Comcast, RCA DCM425C
-Router: Belkin FSD7230-4

7. Where are you trying to connect from (house, appartment complex, school, student accomodation, work, etc.)?
-house

8. What version of LimeWire (LW) & Java do you have?
-LW 5.3.6
-Java version 6 update 13

9. Who is your ISP (Internet Service Provider)?
-comcast

10. Do this simple test for us. Using your browser go here: http://www3.limewire.com:6346/ The page should say 'Your test worked!'. What happens when you go there?
-says "your test worked"

11. Are you sharing the connection with other computers or p2p sharing programs? If yes, please give details of set up.
-One wireless router with at times three laptops connected to it wirelessly.

12. Is this a your 1st try at LW or is this a new problem with an experienced user.
-new problem with experience user

13. Do you see a brick wall in front of the blue world icon at the bottom of LW's interface?
-can't get that far. it worked at first and there was no firewall signal. LW is allowed by both windows and mcafee firewalls. now however it doesn't matter cause the internet crashes before it even get to that point.

14. For those using a modem/router, how is your modem/router set up...are you port forwarding or is UPnP enabled?
-upnp enabled

15. What security programs are you using (antivirus etc)?
-mcafee

16. What country are you living in?
-USA

17. Has anything in your setup changed recently? Have you updated your version of LW or Java? Have you added any new software or new hardware? Have you updated any software? Have you moved house, changed internet plan or ISP etc etc?
-none, it just kicks off the internet when either one of us tries connecting to LW.