my downloads get to 100% it comes up saving file but will no longer complete just stays on saving file can you help me please

What do you mean "Saving file"? Once your downlds reach 100%, LW will verify them & once verification reaches 100% (this can take just a few seconds for small files but might take several mins for large files such as videos), then LW will move them from the incomplete folder to the LW downld folder (usually called 'Shared' by default.)

You can check to see your new downlds here: Go to your LW Library window, select Saved Files folder & press the Explore button. Sample image here: Using Library Explore button to access downld folder (click on link) & the folder will open up for you.