My first post so this may have been covered elsewhere. Check your speed at www.speakeasy.com. I was paying for 3000kbps but only getting 264 --the problem was my cable modem needed resetting. I was capped at around 45 kbps on the downloading and now after resetting it's running like it used to. dowloading at over 200kbps. I'm calling them tomorrow to have my bill pro-rated for the lack of high speed service. Anyhow thought someone else may have this problem.