Help with Updating

Lord of the Rings · #19 (**permalink**) October 3rd, 2007

When you get the upgrade message, say no. Go to your personal Pro download page & download the update. The message they give applies to both pro & basic users but if you click the update option it will give you Basic. So ... I highly advise to BOOKMARK your personal pro download page for easy & fast access. Also it will show if you are within your last month of pro support & offer you a small discount for continuing.

IMHO ... yes the forum helpers here have let their thoughts be known to the LW team. We also think it's misleading & it's resulted in people making mistakes & thinking they were ripped off. Their approach could have been greatly improved to save so many headaches & mistakes by users.

Quote:

Originally Posted by LW

It became clear that we should prompt old users (4.12.6 and earlier) to upgrade to the latest version for a couple reasons: 1) There are multiple in-network changes in recent releases that benefit everyone and the network as a whole. 2) With the added spam fighting and other changes, the user experience should be better with the latest version regardless of Basic or PRO. Given that PRO users only have a 6 month window to upgrade, unfortunately our only option for upgrading old PRO users was to give them Basic.

We're always trying to act for the benefit of the user - and in this case the network and spam-fighting advantages are the best option for the old-version users.